Privacy Policy

Last updated: May 9, 2025

Bronte Movers & Cartage Ltd ("Bronte Movers", "we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what personal information we collect, how we use it, and your rights with respect to that information. We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.

1. Information We Collect

We collect personal information only to the extent necessary to provide our moving, storage, and cartage services. This may include:

• Contact details — name, phone number, and email address provided through our estimate request form or direct communication.
• Moving and job details — current and destination addresses, moving date, inventory details, and any special handling requirements needed to provide an accurate estimate and complete your move.
• Billing information — address and payment details required to process invoices for services rendered.
• Storage details — item descriptions and storage unit information for clients using our storage facilities.
• Website usage data — anonymous analytics data (such as pages visited and browser type) collected through tools like Google Analytics to help us improve our website.

2. How We Use Your Information

We use the personal information we collect to:

• Prepare and deliver moving estimates.
• Schedule and coordinate moving and storage services.
• Process payments and issue invoices.
• Maintain records related to your storage account.
• Communicate with you about your booking, including confirmations and follow-ups.
• Improve our website and services through aggregated, anonymous analytics.

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share your information with trusted third parties only as needed to deliver our services, including:

• Partner carriers or agents (such as Great Canadian Van Lines) when your move involves long-distance transport.
• Payment processors for billing purposes.
• Service providers who assist with website hosting or analytics, under confidentiality obligations.

All third parties are required to handle your information securely and only for the specific purpose for which it was shared.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law (for example, for tax and financial record-keeping). Storage client records are kept for the duration of your storage arrangement and a reasonable period afterward.

5. Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or disclosure. Our website uses HTTPS encryption for data transmitted through our contact and estimate forms.

6. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings at any time; doing so will not affect your ability to use our services.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent for future communications (subject to any legal or contractual obligations).

To exercise any of these rights, please contact us using the information below.

8. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• Bronte Movers & Cartage Ltd
• Oakville, Ontario
• Phone: 905-847-9638
• Email: [email protected]

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.